Working Better Together: Building Positive Relationships at Work [Thrive@Libraries]

Discover practical ways to build trust, understand workplace triggers, and navigate relationships more positively at work. Positive workplace relationships can make work more enjoyable, collaborative, and productive. Yet even strong relationships can become strained through misu

时间: 11月26日 周四 · 19:00

地点: Online (NLB)

免费

Discover practical ways to build trust, understand workplace triggers, and navigate relationships more positively at work. Positive workplace relationships can make work more enjoyable, collaborative, and productive. Yet even strong relationships can become strained through misunderstandings, unmet expectations, differences in working styles, or seemingly small interactions. In this interactive webinar, Executive Coach Ms. Jenny Toh will explore what helps professional relationships thrive and what can sometimes get in the way. Participants will be introduced to the Trust Equation (developed by David Maister, Charles Green, and Robert Galford) as a practical way of thinking about behaviours that strengthen trust. They will also explore David Rock’s SCARF model to understand how workplace situations involving status, certainty, autonomy, relatedness, and fairness can influence how we respond to one another. The session will be organised around three practical ideas: 1. Build (Create trust through everyday behaviour): Explore how credibility, reliability, psychological safety, and our orientation towards others can strengthen or weaken trust. 2. Notice (Recognise what may be happening beneath the surface): Use the SCARF model to identify situations that may trigger strong reactions in ourselves or others, and consider the difference between intention and impact. 3. Repair (Respond constructively when relationships become strained): Practise a simple "Pause – Get Curious – Choose" approach to move from automatic reaction towards a more thoughtful response. Key Learning Outcomes: By the end of the session, participants will be able to: - Identify everyday behaviours that help build professional trust. - Recognise common workplace situations that may affect responses. - Become more aware of how others experience their actions. - Approach misunderstandings and strained relationships with greater curiosity. - Identify one practical action to strengthen an important workplace relationship. About the speaker: Ms. Jenny Toh is an International Coaching Federation (ICF) Professional Certified Coach (PCC), ICF Mentor Coach, lawyer, and Positive Psychology Practitioner. She is the founder of River Life Coaching, where she works with leaders and professionals to build sustainable leadership, strengthen their visibility and influence, and navigate complexity in ways that remain authentic and values-aligned. Drawing on her experience in law, coaching, and positive psychology, Jenny brings a reflective and practical approach to professional development, creating space for individuals to support both performance and well-being. This programme is part of Thrive@Libraries 2026 (https://nlb.libcal.com/calendar?t=g&q=thrive%40libraries&cid=11498&cal=11498&inc=0). Thrive@Libraries 2026 Thrive@Libraries aims to re-introduce adults to the rich diversity of NLB resources, programmes, and services while celebrating reading as a way to live well. It features a flagship showcase event at Funan B2 Atrium from 13-15 November 2026, complemented by in-library programmes running from November 2026 to January 2027. Permission to Pause This year's theme is an invitation to busy working adults to view libraries as a space to pause and discover their interests through NLB's resources. Discover ways you can pause ─ to read, to play, and to connect. ReadSG This festival is part of ReadSG. NLB's national movement to make reading a lifelong habit and a shared culture that nurtures curious minds, critical thinkers and informed citizens. The ReadSG Challenge is NLB's national reading initiative that invites Singaporeans to rediscover the joy of reading through a simple daily reading habit. All it takes is 15 minutes a day to build a reading habit. That's about the time between three MRT stops, waiting for your bus, or enjoying your morning coffee. Click here (https://www.read.gov.sg/join-the-readsg-challenge)to find out where reading 15 minutes a day can take you! Registration and Attendance Registration is required for this programme. Please register one ticket per person. Attendance will be taken using the NLB Mobile app. Please download the app (https://go.gov.sg/nlbmobile-attendance) or update it to the latest version. Then, scan the QR code at the venue to take your attendance upon entry. Please arrive 10 minutes before the session starts. Seats may be released to walk-in participants if you arrive late. Photography and Videography Notice Please note that photos and/or videos of this programme and its participants may be taken. By participating in this programme, you agree that NLB may take photographs and/or videos of you (or your child as applicable) and use the images and/or videos including to archive, exhibit and publish them for publicity or any other NLB purposes. Wheelchair-friendly Routes and Social Stories To access our wheelchair-friendly routes (bus and MRT) and social stories, please visit https://go.gov.sg/wheelchair-friendly-routes-social-stories and select the respective library to access the information.

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